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About Counselling Services


What we offer
	About Counselling Services
	What is counselling?
	Workshops
	More sources of help
	Frequently asked questions

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From here you will be able to access information about Counselling Services, how to contact us, information on services we provide including a loan scheme, as well as self help information and fact sheets. Feel free to explore our site and please let us know how we can make it more helpful to you.

What do we offer? - Lets you know what counselling is, provides information on referrals and introduces you to the staff of the service.

Contacting us - Provides information on accessing our service on each of the three QUT campuses, information on such issues as urgent situations, after hours contact, our e-mail policy and changing courses.

Common issues - Covers such issues as crises, personal issues, changing courses.

Loan Scheme - Will enable you to learn about the Student Financial Assistance Scheme and download an application form should you require a loan due to unanticipated circumstances for the purposes of meeting educationally related expenses.

Workshops and events - Will alert you to things being run by or coordinated through Counselling Service.

Self-help information - Look at useful information on a variety of counselling issues, whether you are a student, staff member or have concerns about another person. This section also includes links to a host of other services.

Frequently asked questions - Provides quick answers to some of the most common queries people have about QUT Counselling Services.

QUT Counselling Services provides professional counselling services on each campus and is available to students and staff who may want to talk about such issues as:

stress, depression and anxiety;
personal development;
relationship issues;
study effectiveness;
finance;
course and career issues;
university procedures.

Counselling is a way of addressing and resolving issues. It can involve identifying options and choosing between them, learning new skills to cope better with problems, gaining greater understanding of what is occurring, or being supported while recovering from some significant life event.
Counselling Services contributes to the university's goals by providing support and advice of a psychological, emotional, financial, educational and physical nature to students and staff , in order to enhance their academic performance and university community life

Counselling for students

The service is free for QUT students. All counsellors are qualified professionals. An initial appointment can be made by contacting any service on any campus. This interview will last approximately 50 minutes. For many people, one appointment is enough to resolve the issue. For others, further appointments can be made if necessary but the counselling is usually short-term (up to six sessions).

Sometimes, clients may be referred to appropriate practitioners off-campus if long term counselling or specialised services are required.

Each day a walk-in service is available if you wish to see a counsellor urgently. The maximum time available for a walk-in appointment is 20 minutes.

Assurance to Clients

Your Privacy as a Client of Counselling Services:

Why we collect information: we collect information for the purpose of providing you with an effective counselling service. Depending upon the nature of the issues you attend our service to discuss, your counsellor may need to ask you questions about your personal and domestic circumstances, your relationships, your financial position, or your studies. In addition, we collect statistical and demographic data from all our clients, and use this to monitor our service and plan future initiatives. Individuals are not identified in any reporting of this statistical data.
Confidentiality: all the personal information which we gather about you is kept secure and is kept confidential. It is not disclosed to others except where:
- You have given consent for the Counselling Service to disclose certain information to a nominated person or organisation; or
- In the rare circumstance where failure to disclose information would place you or another person at serious and imminent risk; or
- Where disclosure is required by law, for example, the information is subpoenaed by a court.
- Access: You may access the material in your file upon request, but we ask that you give us a reasonable time to respond to your request (generally up to two weeks for recent clients).

We offer prompt service:

An initial interview will be organised as soon as possible after you contact the service. If you need urgent help, please let the receptionist know in case an earlier time may be organised or you can use the walk-in times.

We offer flexibility:

Frequency of sessions, number of sessions, counselling techniques and goals can be negotiated.

We evaluate the service:

The counsellors welcome questions and discussion and will regularly review your goals. We regularly ask clients to evaluate the service anonymously.

Client's Responsibilities

Participation in the counselling process:
Counselling is most effective when the client and counsellor work together on the agreed-upon goals of counselling.

Keeping appointments:
If you are unable to keep an appointment, please notify us as soon as possible.

Counsellor's Responsibilities

Code of Conduct:
Our responsibilities to you are met by adherence to the Australian Psychological Society's Professional Code of Conduct. A copy of the code is available on request. If you have any queries or concerns, please address them to:

Manager of Counselling Services
Queensland University of Technology
Victoria Park Road
Kelvin Grove QLD 4059

Phone: 07 3138 3488

Thank you for taking the time to read these guidelines. We hope that this information will make your contact with us more productive and satisfying.

The links below will allow you to explore student services and administration quickly.